Overage charges - A sad day for GoDaddy and I
To: suggestions@godaddy.com; ******@godaddy.com
CC: president@godaddy.com; ******@godaddy.com; ******@godaddy.com; ******@godaddy.com
Subject: Overage charges - A sad day for GoDaddy and I
Hey friends at GoDaddy,
I’ve CC’d all you nice people that have worked with me in the past to tell you that your awesome customer support has regretfully been in vain. Your customer relationship with me has been permanently scarred for a measly $44. Maybe Bob will see this someday and realize that screwing people isn’t a healthy idea for long-term business.
I was recently charged me $298.76 for using an extra 4400 MB on a - $5 shared hosting account.
That’s a $298.76 surcharge on a $5 account. (Are you insane? That's BBB status right there.)
No automatic-upgrade to deluxe hosting (100 GB from 5 GB) for an extra $2.
No phone call to upgrade my account.
No error when trying to write to disk.
Just a $298.76 bill.
I buy a $5 economy shared hosting account that has 5000 MB of storage allotted to it. I accidentally upload 9400 MB to it. What do I get in the email?
Hosting Fee - Additional 100 MB - Renewal $6.79 $6.79 44 $.00 $298.76
Length: 1 month(s)
Now, after chatting with ******@godaddy.com for a while, his final conclusion was that he would drop the overage price to $1/ 100 MB. That’s $44 for 4.4 GB of storage space. I told him that this would make me a very unhappy customer. He didn’t care. $44 … for 4.4 GB of storage space – for 1 month? Can I just buy you a new 80 GB SATA II hard drive and send it to you to put it in the server? – no I’ll just send you $44 and you can do it yourself.
I pay you just about $200 every month for hosting services (including a dedicated server), and you’ve gone and smeared my relationship with you over $44 dollars. Thanks.
If you know someone in GoDaddy that has the power to refund money (that is not ******@godaddy.com), then by all means, please have them give me a call.
SUGGESTION FOR GODADDY
1. Offer an option of automatically upgrading to deluxe hosting for an extra $2 when the storage space is 90% used.
2. Call me if my account is 90% used, an automated call is fine.
3. OR just give an error when trying to write to disk if the storage space is used!
Have a nice day,
David J. Smith